Privacy Policy

1. Introduction

At Terravault, privacy and security are essential to the trust our visitors and customers place in us. Because our business involves protective infrastructure and shelter systems, we understand the importance of handling information with discretion, care, and transparency.

This Privacy Policy applies to information collected through:

• Our website
• Quote request forms
• Consultation request forms
• Product inquiries
• Customer support interactions
• Marketing interactions
• Service-related communications
• Any other digital interaction with Terravault

This Privacy Policy does not apply to third-party websites, services, or tools that may be linked through our website.

2. Information We Collect

We may collect personal, technical, and commercial information depending on how you interact with our website and services.

2.1 Information You Provide Voluntarily

We may collect information that you voluntarily submit through our website, including:

• Name
• Email address
• Phone number
• Company name
• Project details
• Property or installation details
• Inquiry content
• Any information you choose to provide through forms or direct communication

You are not required to provide personal information to browse our website, but certain features may require it.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Click activity
• Session data
• Approximate geographic location
• Date and time of access

This information helps us improve website functionality, performance, and security.

2.3 Transaction and Service Information

If you request services or purchase products, we may collect relevant commercial information, such as:

• Product selections
• Quote request details
• Order information
• Delivery preferences
• Installation-related details
• Service records
• Warranty-related records

2.4 Communications Data

If you contact us, we may retain records of communications and support interactions, including submitted forms, inquiries, and follow-up correspondence.

2.5 Marketing and Analytics Data

We may collect information related to how users interact with our website and marketing materials, including:

• Page engagement
• Campaign interactions
• Form submissions
• Website analytics
• Advertising performance data

3. How We Use Information

We may use collected information to:

• Respond to inquiries and requests
• Provide quotes and service information
• Process requests and transactions
• Improve our website and services
• Analyze performance and user behavior
• Personalize user experience
• Monitor and maintain website security
• Prevent misuse, fraud, or unauthorized access
• Improve marketing effectiveness
• Comply with legal obligations
• Protect our rights and business operations

4. How We Share Information

We do not sell personal information.

We may share information only when reasonably necessary with:

• Hosting providers
• Website infrastructure providers
• Payment processors
• Analytics providers
• Marketing service providers
• Delivery and logistics partners
• Installation or fulfillment partners
• Professional advisors
• Legal authorities when required by law
• Business successors in the event of a merger, acquisition, or restructuring

We limit information sharing to what is reasonably necessary for legitimate business purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Operate core website functionality
• Remember preferences
• Analyze traffic and usage
• Improve performance
• Measure marketing effectiveness
• Support security and fraud prevention

You may control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including operational, legal, security, and administrative purposes.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it in accordance with applicable legal and business requirements.

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

These safeguards may include:

• Secure hosting infrastructure
• Access controls
• Internal permission restrictions
• Encryption in transit
• Monitoring and logging
• Security reviews
• Data minimization practices

While no system can guarantee absolute security, we take reasonable steps to protect the information entrusted to us.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Access information
• Request correction
• Request deletion
• Restrict certain processing
• Object to certain uses
• Withdraw consent where applicable

Requests may be evaluated and processed in accordance with applicable law.

9. International Data Transfers

Information may be processed in jurisdictions outside your country of residence, where privacy laws may differ.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

10. Children’s Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child in violation of applicable law, we will take reasonable steps to remove it.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties and encourage users to review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal obligations.

When changes are made, the Effective Date at the top of this page will be updated. Continued use of the website after changes indicates acceptance of the revised policy.

13. Contact

If you have questions or concerns regarding this Privacy Policy, you may contact Terravault through the contact methods provided on the website, if available.

14. Confidentiality Commitment

Because Terravault may handle sensitive project-related inquiries, we recognize the importance of discretion in addition to privacy.

We take commercially reasonable steps to limit access to sensitive information and use it only as necessary for legitimate business, legal, and operational purposes.

15. Privacy as Part of Security

At Terravault, privacy is treated as a core part of security. Protecting information is an essential part of protecting the people, properties, and projects we serve.